Northumbria University is a research-rich, business-focused, professional university based in Newcastle upon Tyne. Northumbria is one of the largest higher education establishments in the United Kingdom, with 36,000 students from over 130 countries across four faculties resulting in a vibrant and multicultural student population. Its main tasks in the project will be understanding the issues from the staff perspective. This will include understanding the contributions that human behaviour make to the current situation, and how staff perceive their role and their efficacy at carrying out that role.